Last Updated: July 03, 2026
Welcome to CupsnChai (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile application, or related services (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
We may collect information that you voluntarily provide as well as information collected automatically when you use our Services.
This may include:
When you use our Services, we may automatically collect:
Depending on how you interact with our Services, we may collect the following categories of personal information:
| Category | Purpose | Shared With |
|---|---|---|
| Identifiers (name, email, phone number) | Customer support, account management, communications | Service providers as necessary |
| Commercial Information (orders, purchases, transactions) | Payment processing, order fulfillment | Payment processors and service providers |
| Internet or Network Activity | Website analytics, security, service improvements | Analytics providers |
| Device Information | Security, troubleshooting, analytics | Service providers |
| Customer Communications | Customer support and service improvements | Authorized service providers |
We only share personal information as necessary to operate our Services, comply with legal obligations, or provide requested services.
We may use your information to:
We use cookies and similar technologies to:
You may disable cookies through your browser settings, although some features may not function properly.
We may share personal information with:
We do not share personal information beyond what is necessary to operate our Services or comply with legal obligations.
CupsnChai does not sell your personal information to third parties.
We also do not sell the personal information of minors under the age of sixteen (16).
Any sharing of personal information with service providers is solely for the purpose of providing our Services and is not considered a sale of personal information under applicable privacy laws.
We retain personal information only for as long as necessary to:
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry practices.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location and applicable law, you may have the right to:
To exercise any of these rights, please contact us using the information below.
Email: support@cupsnchai.com.
We may request additional information to verify your identity before fulfilling your request.
Your California Privacy Rights
As a California resident, you have the rights listed below. However, these rights are not absolute, and we may decline your request as permitted by the CCPA.
Information. You can request the following information about how we have collected and used your Personal Information during the past 12 months:
Access. You can request a copy of the Personal Information that we maintain about you.
Deletion. You can ask us to delete the Personal Information that we maintain about you.
Nondiscrimination. You are entitled to exercise the rights described above free from discrimination. This means that we will not penalize you for exercising your rights by taking actions such as by denying you goods or services, increasing the price/rate of goods or services, decreasing the service quality, or suggesting that we may penalize you as described above for exercising your rights. However, the CCPA allows us to charge you a different price or provide a different service quality if that difference is reasonably related to the value of the Personal Information we are unable to use.
How to Exercise Your Rights
You may exercise your California privacy rights as follows:
Identity verification. The CCPA requires us to verify the identity of the individual submitting the request before providing a substantive response to the request. A request must be provided with sufficient detail to allow us to understand, evaluate and respond. The requester must provide sufficient information to allow us to reasonably verify that the individual is the person about whom we collected information. A request may also be made on behalf of your child under 13.
Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf. We may require the authorized agent to have a written authorization confirming that authority.
Shine the Light
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at support@cupsnchai.com.
| Category | Do we collect this? | Do we share this for business purposes? |
|---|---|---|
| Identifiers (e.g., name, email, phone, address) | Yes | Yes |
| Online Identifiers (e.g., IP address, device ID, cookies) | Yes | Yes |
| Protected Classification Characteristics (e.g., age, race, gender) | No | No |
| Commercial Information (e.g., products purchased, order history) | Yes | Yes |
| Biometric Information | No | No |
| Internet or Network Information (e.g., browsing history, interactions) | Yes | Yes |
| Geolocation Data | No | No |
| Sensory Information (e.g., audio, visual) | No | No |
| Professional or Employment Information | No | No |
| Education Information | No | No |
| Inferences (e.g., preferences, behavior predictions) | No | No |
| Financial Information (e.g., payment card details) | Yes | Yes |
| Medical Information | No | No |
Our Services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take appropriate steps to delete it.
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those third parties.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services following the posting of changes constitutes acceptance of the revised Privacy Policy.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
CupsnChai
Email: support@cupsnchai.com
Website: https://cupsnchai.com
We’re on a mission to make chai an experience worth sharing. Pull up a seat, grab your favorite drink, and stay a while.