Privacy Policy

Effective Date: April 6, 2025

At CupsnChai, we believe every great relationship starts with a little trust, just like every great cup of chai starts with the right ingredients. This Privacy Policy explains how we collect, use, and protect your information when you visit cupsnchai.com, place an order, or connect with us. We keep it simple because transparency is part of who we are.

1. Who We Are

CupsnChai is a South Asian café born in Michigan and rooted in culture, community, and the perfect cup of chai. We operate at cupsnchai.com and at our locations in Ann Arbor and Canton, Michigan. If you have any questions about this policy, you can reach us at:

Website: https://cupsnchai.com
Locations: Ann Arbor & Canton, Michigan

2. What Information We Collect

We only ask for what we truly need, nothing more. Here is what we may collect:

Information you give us directly:

  • Your name, email address, and phone number when you fill out our contact or catering form
  • Order details and delivery information when you place an order through our online ordering system
  • Messages, feedback, or inquiries you send our way

Information we collect automatically:

  • Device and browser type, IP address, and pages visited on our website
  • Cookies and similar tracking technologies that help us understand how you’re using our site
  • Referral sources (e.g., how you found us; whether it was Google, a friend, or Instagram)

3. How We Use Your Information

Your information helps us keep the chai flowing and the service warm. Specifically, we use it to:

  • Process and fulfill your online orders
  • Respond to your questions, feedback, or catering inquiries
  • Send you updates, offers, or news about CupsnChai (only if you’ve opted in, we don’t spam)
  • Improve our website, menu, and overall experience
  • Comply with legal obligations and protect the safety of our community
  • We will never sell your information. Ever. That is a promise.

4. Sharing Your Information

We share your data only when it’s necessary to serve you better or when the law requires it. That means:

  • With our online ordering platform partners (such as Clover) to process your orders securely
  • With email or marketing tools we use to communicate with you (only where you’ve consented)
  • With legal authorities if required by law, court order, or to protect the rights and safety of others
  • No data brokers. No third-party advertisers. No shady business. Just chai and good vibes.

5. Cookies & Tracking

Our website uses cookies, small digital files that help us remember your preferences and improve your browsing experience. You can control cookie settings through your browser at any time.

We may use:

  • Essential cookies to keep the site running properly
  • Analytics cookies (like Google Analytics) to understand how visitors use our site
  • Marketing cookies if you’ve interacted with our social media pages or promotions

Want to opt out? Most browsers allow you to block or delete cookies from their settings menu. Just know that some features of our site may not work as smoothly without them.

6. Your Rights & Choices

You are always in control. Depending on where you live (including Michigan residents under applicable U.S. privacy laws), you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Ask us to delete your data (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Request that we stop processing your data in certain circumstances

To exercise any of these rights, just reach out to us through our Contact page at cupsnchai.com/contact-us. We will get back to you faster than a fresh cup of chai.

7. Data Security

We take the safety of your information seriously. We implement reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or loss. That said, no method of transmission over the internet is 100% secure but we do our very best to keep your information safe.

8. Third-Party Links

Our website may contain links to third-party platforms, like Clover for ordering, or our social media pages on Instagram and Facebook. Once you leave cupsnchai.com, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

CupsnChai is a space for everyone, families, students, neighbors, and chai lovers of all ages. However, our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we will take care of it right away.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. When we make meaningful changes, we’ll update the effective date at the top of this page. We encourage you to check back occasionally so you are always in the know.

11. Contact Us

Have questions about this policy or how we handle your data? We’d love to hear from you.

Reach out to the CupsnChai team at:

Website: https://cupsnchai.com/contact-us
Locations: Ann Arbor & Canton, Michigan

Thank you for being part of the CupsnChai family. We’re grateful for your trust, and even more grateful that you chose us for your chai.

Pull up a seat. Your privacy is always welcome here.